Welcome to Witty Curls, where your satisfaction is our priority. We understand that returns, exchanges, and refunds may be necessary from time to time. Here’s what you need to know about our policies:
Returns and Exchanges:
We offer returns and exchanges for:
Size Issues: If the received item doesn’t fit, you can request an exchange for the correct size.
Defective or Damaged Items: We’ll replace defective or damaged items at no extra cost.
Return and Exchange Period:
For size issues, initiate a request within 7 days of receiving your order.
For defective or damaged items, contact us within 2 days of receiving your order.
Items Not Eligible for Return or Exchange:
Items that have been worn, washed, altered, or damaged by the customer.
Customized or personalized items are non-returnable and non-exchangeable.
How to Request a Return or Exchange:
Contact our customer support team via email or WhatsApp.
For size issues, our team will schedule a return pick-up. Ensure all packaging is intact for a refund initiation.
Refunds and Replacements:
For approved returns, we offer refunds to the original payment method or replacements, as preferred.
Timelines for Returns and Exchanges:
We’ll process exchanges or refunds within 2-4 business days of receiving the returned item.
Contact Us:
For assistance, reach out to our customer support team via email or WhatsApp.
Refund Policy
Welcome to Witty Curls, where your satisfaction matters. Here’s what you need to know about our refund policy:
Eligibility for Refunds:
Refunds are available for defective or damaged items, or if you cancel your order before processing.
Refund Request Period:
Contact us within 2 days for defective or damaged items.
For order cancellations, reach out as soon as possible, ideally within 24 hours of placing your order.
Items Not Eligible for Refund:
Items that have been worn, washed, altered, or damaged by the customer.
Customized or personalized items are non-refundable.
How to Request a Refund:
Contact our customer support team via email or WhatsApp to initiate a refund request.
Refund Process:
Approved refunds will be credited to the original payment method within 2-3 business days.
Contact Us:
For any questions or assistance with refunds, don’t hesitate to contact our customer support team.